order cut off time 6:00am New York Time
1. Processing Time:
- Orders are processed within 0-2 business days from the date of purchase.
- Processing times may vary during promotional periods or high-demand seasons.
2. Shipping Duration:
- Standard Shipping: 4-6 business days.
- Shipping times may be affected by factors beyond our control, such as customs delays or extreme weather conditions.
3. Shipping Partners:
- We partner with reputable carriers to ensure the safe and timely delivery of your order.
- You will receive a tracking number once your order has been dispatched.
4. Shipping Rates:
- Shipping rates are calculated at checkout based on your location and the weight of your order.
5. International Shipping:
- We offer international shipping to select countries. Shipping times may vary based on the destination.
6. Order Tracking:
- You can track your order using the provided tracking number on our website or the carrier's online tracking system.
7. Shipping Address:
- Ensure that your shipping address is accurate and complete to prevent delivery issues.
8. Delayed or Lost Shipments:
- In the rare event of a delayed or lost shipment, please contact our customer support team, and we will assist you in resolving the issue.
9. Customs and Duties:
- International customers are responsible for any customs duties or taxes imposed by their respective countries.
10. Shipping Updates:
- We will keep you informed of any significant updates regarding your shipment via email.
Should you have any questions or concerns regarding your shipment, please contact our customer support at info@rootsource.co
Thank you for choosing Rootsource.co